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“send a postcard and receive one back from a random postcrosser somewhere in the world!”

I requested an address but it didn't arrive on my inbox! (or other email problems)


Don't panic! 

If for some reason the email with an address didn't arrive in your inbox, or you loose it, simply go to your Sent postcards and click the ID of that postcard: the address will be shown to you once again. 

Unfortunately, some email servers consider Postcrossing to be a spammer and thus discard the emails. This is beyond our control but several things can be done to overcome this situation. Please try this:

  1. check your email account Junk/Spam folder;
  2. change your email address in the profile to another one in a different provider (gmail.com is known to work);
  3. make sure that the domain @postcrossing.com is in your list of safe senders;
  4. in the very odd case that all the above options failed, please contact the webmaster for help.

Note: If you are using an anti-spam filter that requires senders to manually confirm that they want to send you a message (for instance, by clicking a link), you might want to disable that for emails sent from the domain postcrossing.com.



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